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Sep
06

Advanced filtering technology for liveMail

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Although our spam filtering for liveMail hosting is already very good (we have had zero complaints), we think there is always room for improvement.  As part of our commitment to stay out in front of spammers, we are about to upgrade our liveMail servers with advanced filtering technology. The result will be more checks identifying what is spam and what isn't before it gets into your inbox.

During our beta customer testing, the new filtering was received very positively with people delighted in the improvements in spam detection. The main impact you may notice is that you will receive a lot less spam to your spam folder. This is normal. Because of the precision of these additional filters, we can stop most spam at the gateway level, rather than letting it make its way into mailboxes. As a result, less spam gets delivered to the spam folder.

We did receive some customer inquiries from people who thought less spam meant some sort of system error. We can assure you that less spam is only a good thing and that our systems are working correctly. We would recommend you inform your mailbox users of this notice, so they don't make the same mistake.

At this stage, we have scheduled our incoming mail upgrade for a liveMail hosting customers to take place on Tuesday, September 14th.

NOTE: This upgrade does not affect our liveSite hosting customers in any way.

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