Software Installation

When creating a short link, why do I receive an error saying "The short link could not be created. If the problem persists please contact your server administrator"?

This error means that liveSite was unable to create the short link by modifying your .htaccess or httpd.ini file because the short link already exists.

In order to resolve this issue, you will need to edit your .htaccess or httpd.ini file and remove the line that begins with the following line, where shortlinkname is the name of the short link that you tried to create.

RewriteRule ^shortlinkname$