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Knowledge Base

Software Installation & Troubleshooting

Sticky: liveSite Software Installation (Video & Instructions)
Sticky: Updating liveSite Software (Instructions)
Sticky: Private Label Branding (Instructions)

Updating liveSite Software (Instructions)

Private Label Branding (Instructions)

System Requirements (required before installing liveSite on your web host)

Installing Server Software

After installing liveSite, I can't login and there is no styling for the website.

Download Software Fixes (Patches)

I'm ready to launch my liveSite, what do I need to do?

How do I launch my website that is installed in a subdirectory?

liveSite Software Installation (Video & Instructions)

Why does my website not have any styling, and why are all links broken?

How do I move liveSite to a different directory?

How do I move my liveSite to a different server?

Why do I get ""Error: Connection failed..." when accessing my liveSite?

Why do I get "Warning: Cannot modify header information…" when I view my website?

Why do I receive a forbidden error when trying to use Picnik?

Why do I get the error "Zend Optimizer not installed."?

Additional installation steps for different hosting providers

Why do I receive a communication error when I try to activate my site?

Why do I get a MySQL permission error when clicking on Site Settings?

How can I verify that my domain name is pointing to the correct IP address?

How do I verify that my domain name is pointing to my liveSite website?

Why do my user's sessions keep expiring?

How do I enable Dynamic Regions and PHP Regions?

How do I install my new license key into liveSite?

Why do I get the error "curl_exec error 28" when I attempt to communicate with my payment gateway?

Why do I receive an error saying "Could not execute AJAX call, server didn't return valid a XML." when using the spell check feature?

I need to know my IP address, how can I find it?

I get a mySQL permission error when clicking on Site Settings.

I get the "Error 404" - telling me that I need to install the Zend Optimizer.

How do I create a new liveSite based on an existing liveSite?

Why does the Software Subscription cover 1 domain name and 2 hostnames?

No one can login to liveSite.

Why do I get "Failed to open stream: Permission denied." when I try to upload files?

When creating a short link, why do I receive an error saying "The short link could not be created. If the problem persists please contact your server administrator"?

Why do I get "Fatal error: Unable to read xxxx bytes in..."?

I am running Apache and cannot access "/pages/" or "/files/" URLs.

Why do I receive an error about missing MySQL functions?

Why do I receive an Internal Server Error message when editing my page styles?

What causes a 500 internal server error?

After installing liveSite, I can't access any pages or files.

Why do I get "Undefined index" warning messages when I install?

I installed liveSite on my GoDaddy.com hosting account and can't access any liveSite pages.

Why do I get "Fatal error: This encoded file is corrupted."?

Why do I get "Fatal error: Corrupted encoded data detected in ..."?

Why does apache crash when attempting to use liveSite?

Can hosting providers bundle liveSite with their hosting plans?

Do you offer installation services?

Setting Up liveSite Scheduled Tasks (Cron Jobs)

Does the e-mail Campaigns feature work on all ISP hosting providers?

Why do I get a blank page during installation?

Why am I getting a "Forbidden" error when attempting to install liveSite on my web server?