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Knowledge Base

Common User Issues

pinned.jpg I have forgotten my password. How can I recover it?

Why can't I see the [Campaigns] tab in the Control Panel?

I'm locked out! I requested liveSite e-mail me my password but I never got it.

Why does my HTML disappear or get altered when I save a page?

Cannot save page edits with Internet Explorer 9.

Does liveSite support the Safari browser on the Mac?

Why do I receive a browser warning about some content being insecure?

Why when I try to login I get the login page again?

When submitting an order, I get the error: "The certificate chain did not validate, no local certificate found".

Is there a User Guide or Manual I can Download or Print?

I have forgotten my password. How can I recover it?

I get the following error: "The home page cannot be found.".

Why can't I see the [Forms] tab in the Control Panel?

Why does the Picnik button cover up the "Edit" button when I am trying to edit?

How do I remove myself from a mailing list?

How can I change my username?

How can I change my e-mail address?

Why can't I see the [Visitors] tab in the Control Panel?

Why can't I see the [Calendars] tab in the Control Panel?

Why can't I see the [Design] tab in the Control Panel?

Why can't I see the [Commerce] tab in the Control Panel?

Why can't I see the [Contacts] tab in the Control Panel?

Why does the rich-text editor sometimes not show any content when I click to edit a region, when there is content for a region?