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The liveSite documentation is built into the liveSite software. To access it, login into your liveSite and click the "Help" button within your liveSite Control Panel. Also, be sure to search the knowledge base and this forum for answers to common questions, and watch the many videos we have available.  If you still don't find the answer you are looking for, please post your question in this forum. Our technical team monitors this forum when they are not coding.

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Support Google payment gateway?

Started November 10, 2011 by corneliu

Just wondering if you support google payment gateway or just the ones in the drop down menu?


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November 10, 2011 Camelback Web Architects writes:

Unfortunately, no google checkout option at this time. We will add it to our wish list. Thank you f...


Any way to edit a duplicated page without changing the original?

Started April 13, 2011 by sylviart

I have found that in order to get my site header and and area header to show up properly on each subsequent page, I have to duplicate my homepage or else it does not show up right. my only dilemma is that I am not able to change anything in the duplicated pages without changing it in all the other duplicated pages along with it.

Is there another way around this without having to enter the theme designer and change it on every page?
thanks,
Leslie


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November 9, 2011 Camelback Web Architects writes:

When you duplicate a Page, only the Page Regions and Page Properties are duplicated. The Page's Pag...


Problems Sending Emails on Iphone With ICloud

Started November 3, 2011 by lanek@ceoinst.com

I recently installed I Cloud on my laptop computer and updated my Apple Iphone 4 with the last IOS5. After doing so I can no longer send out emails on my Iphone.
The AppleCare people tell me that there is a problem with the Livesite outbound mail server smtp.att.yahoo.com. They said a mail server using Imap would be much more conducive to sending out emails on the Iphone. Do you have an alternative outgoing mail server to try other than the existing one? Please advise. Lane Kramer, www.ceoinst.com


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November 9, 2011 Camelback Web Architects writes:

We don't have instructions for apple products but found this googling it:

http://supp...


Cannot change header color in default.css

Started November 9, 2011 by omgpizzaparty

Try as I may, I simply CANNOT change the background color of a header on a site page. I've edit the default.css and literally changed every color spec possible to white, but my header persists in gray. What am I missing?

site: http://www.petsoundsseattle.com


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DATABASE QUESTIONS

Started November 8, 2011 by waterfront VIP

What is the database written in and what version is it?

Thanks.


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November 8, 2011 Camelback Web Architects writes:

MySQL version 4.


HTML / PHP Code stripped?

Started November 8, 2011 by donharrold

When I add php or html to the editor, it looks fine when I add it. But, when I update the page, the code is all jacked-up. What's the deal?


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November 8, 2011 Camelback Web Architects writes:

You can't add PHP to the Rich-text Editor. It is stripped out by liveSite for security reasons. You...


Adding Google Analytics

Started November 8, 2011 by KCYMCA VIP

I have signed up for google analytics and want to analyze traffic to a selection of pages in my site.

I have a couple of domain names: NAME.livesite.com and NAME.org ... which do I plug in to the analytics?

I was getting an error message when trying to do this on my own.

Any other tips?


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November 8, 2011 Camelback Web Architects writes:

You should not change the hostname field. Please read the Help for the Site Settings screen regardin...


converting PDF to a mac-compatible file

Started November 8, 2011 by KCYMCA VIP

I am recieving feedback that Mac systems cannot access PDF files on the site.

I tried to save the doc as an HTML file and this corrected the problem but allowed the user to edit the file, which I do NOT want.

How do I solve this?


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November 8, 2011 Camelback Web Architects writes:

PDF files are viewable on all computers so if they can't read it, then either the PDF that they are ...


ORDER RECEIPT QUESTION

Started November 8, 2011 by waterfront VIP

Is there any reason why on the order receipt only the billing address is visible? Can we add the shipping address as well? I think it's important that the customer sees the shipping address in their receipt also, especially if it might be going to an address other than there billing address.

Thanks


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November 8, 2011 Camelback Web Architects writes:

Can you start a conversation and attach your order receipt?


Synch with google calendar

Started November 8, 2011 by khtan

Would it be possible to synchronize with Google calendar?


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SSL certificate

Started November 8, 2011 by SaintDamienAdv VIP

Do I need an SSL certificate if I am only taking paypal express as payment? (Doesn't paypal express take them to a paypal site that already has an SSL certificate)

Also, at what point does the site change from 'sandbox' to 'live,' as right now my site is not allowing to do anything, whereas just yesterday when I activated ecommerce, the paypal express button showed up.


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November 8, 2011 Camelback Web Architects writes:

Yes, for PCI compliance, all payment transactions require an SSL certificate. It is now a requiremen...


eCommerce - order enhancements request

Started November 6, 2011 by jwadmin VIP

Can you please add to your enhancement list for future upgrades?:
1) for offline payments allow some ability to make notes when paid (ie, paid on xx/xx/xx with check number ### & remaining balance = 0)
2) a credit card transaction did not go all the way through & we had to have them re-order. I deleted the original order but would prefer to have a void so that we dont have a GAP in the order#s
3) order report - would be nice to be able to taylor columns to list left to right one 1 row on orders completed report i built: ie, order#, order date, last name, email, amount paid, method paid.
4) would be nice to be able to print a customer receipt online that looks as good as email format. Right now I have to email cc on a walk in order and print that & when they pay with a check (see #1 above) the receipt doesnt show paid with check and the email form of receipt looks hokie.
5) for online orders that need to be shipped, it would be nice to have a shipping form that is printable as weel (similar to #4 above).


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November 7, 2011 Camelback Web Architects writes:

Yes, these are good suggestions and we will pass them along to the developers to include in our wish...


softwear update available

Started November 5, 2011 by penguin VIP

Hi;
I have uploaded my live site folder with host gator c panel and now I relies that we can not up date the soft wear true host gator server so for now how do I make it it go way until we do this the right way for updating the soft wear.
I have to do all the updates for my clients all they are able to do is to use admin for their need but it keeps showing up.
Thank you


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November 7, 2011 Camelback Web Architects writes:

Okay, the software update tab shows up when we release a new version of liveSite and your version is...


LIMITING CSV FILE CONTENT

Started November 5, 2011 by waterfront VIP

we created a test csv file with some demo purchases. when trying to print out the file it prints out the content over 4 pages so you'd have to set them all side by side to read all the order info in a straight line.

Is there any way to condense the info so the most important info is on one page?

Thanks


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November 7, 2011 Camelback Web Architects writes:

You might be able to open the CSV file in a spreadsheet program and reformat the page for printing t...


Page Region Border

Started November 6, 2011 by Ales for Autism

I want a border created over specific page regions (not every page region) on my home page. How do I do this?


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MERCHANT & SSL SEAL QUESTIONS

Started November 5, 2011 by waterfront VIP

I have placed my merchant seal code at the bottom of my site and it's working great. my only question is how do i get it to be centered and side by side with my SSL seal (which isn't visible yet because we are not yet linked with my actual domain)

Thanks.


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November 6, 2011 Camelback Web Architects writes:

Probably just 1 credit to have a coder do it for you.


pls how do i edit form fields and drop down menu

Started November 5, 2011 by liveadmin

hello
pls how do i edit form fields and drop down menu.
Sam


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E-Commerce - all products are free?

Started November 3, 2011 by kscharich

I want to use the commerce pages for an inter company function for our sales force to order point of sale materials to be shipped to various locations. I don't want the items to have a price associated with them, or to go through the billing process since there is no payment required. Is this possible?


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November 5, 2011 Camelback Web Architects writes:

Don't use the Free Product feature. Instead, set the Product price to $0.00.


RSS question

Started October 30, 2011 by DanielGasa

If I visit other sites/blogs, if it is "rss" ready, the rss symbol in Firefox/IE will "light up" showing me this site has it.

However, when I visit my site, or even here...the rss symbol does NOT light up.

How does 1 fix this?
Daniel


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November 5, 2011 DanielGasa writes:

Hard for me to "sell" this site that it has "blog feature" when a validator is s...


Recurring Payments

Started November 3, 2011 by khtan

Does the recurring payment option collect payments and pay directly to our paypal account automatically? If so, once recurring is made, do we need to do anything in our paypal account such as creating customer profile? Thanks. KH


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How do you publish the website

Started November 3, 2011 by admim

How do you publish the website and what is the URL for the published website?


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How to moderate membership

Started November 1, 2011 by bandit

Does anyone know how to moderate membership registration? I want new members to be approved by the site administrator. Any ideas?


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November 3, 2011 Camelback Web Architects writes:

You can do with a simple process:

1) Place a Custom Form (membership application for ...


Link Directory

Started November 1, 2011 by inmobis

Hi there, I am using the SEO program, Axandra IBP and I would like to upload the Link Directory that it has produced for me. The program has said that the easiest way is to upload using FTP.
Can you let me know how I go about this please?
Thanks


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November 3, 2011 Camelback Web Architects writes:

Are you hosting liveSite with us?


Import Users

Started November 3, 2011 by khtan

How can I import multiple users with username, password, email, and personal profile in one goal?


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November 3, 2011 Camelback Web Architects writes:

You can't import user passwords since liveSite is PCI compliant and only users can create their pass...


contact allowance

Started November 3, 2011 by MilissaSigma3 VIP

We currently have a 15,000 allowance, and would like to inquire what the next level of contact allowance is, and how much it would be to increase to that amount.


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November 3, 2011 Camelback Web Architects writes:

You can order 'Additional E-Mail Subscribers' for your hosting account from our cloud hosting order ...