emails from new contact us form

Started 1 week ago by Pitwall VIP

when emails are sent out to us & people that fill in & submit the contact us form, we get in the top of the emails:
Login or Register About Us Contact Us 555-555-5555 Visit Our Website

The phone number is always 555-555-5555, I can not find it on the site or on forms to change it, I have several web sites set up with livesite & all of them do it.

Thanks for your help in advance!

1 week ago Camelback Web Architects writes:

The web page that is sent is specified in the custom form page's properties. For the contact us page...

Simplescripts and Livesite 8.5

Started January 21, 2013 by WaneA1 VIP

Any word when we can update from V.8 to V.8.5 from simplescripts? Had some issues on my test site updating it manually. The only real thing I need for these other sites is the ad region fixed so it runs through the ads more than once. Any suggestions or patches for this???
Thanks

1 week ago Camelback Web Architects writes:

We provided he update to simple scripts months ago when v8.5 was released and they added it and we t...

Fatal Error on site

Started 1 week ago by Armstrong

Fatal error: Unable to read 15910 bytes in /home/judge/public_html/cms/livesite/get_file.php on line 0

I get this with any call function in the browser. to any file

will no longer display pictures that have been uploaded via the livesite program or CSS files.

1 week ago Armstrong writes:

I downloaded the entire package and extracted get_info.php and get_page.php; ftp into site and uploa...

Change Caption background color

Started 2 weeks ago by Jkdbjj VIP

Hi team, how do I change the background caption color hovering over the ads? Currently it is a transparent black on my template, I would like to see how it looks transparent white instead, but can't find where to make the adjustment.

1 week ago Camelback Web Architects writes:

Thank you! We appreciate your kind words!

Website improper dispaly

Started 1 week ago by Jusoor

I have been working on my website and then I went to go on another computer and found that it is not dispalying correctly.
Very messy and unorganized and the theme is not there, I only see the theme when i am logged in as admin. I ahve worked really hard and watching the videos on this.

1 week ago Jusoor writes:

Fixed It, Thank you!

MULTIPLE CONTACT US FORMS QUESTION

Started 1 week ago by waterfront VIP

when someone submits a contact us form i see it show up multiple times in my forms section. I don't see anything different from one to the other. Any thoughts on why that might be? i just recently got one that was the identical form 4 times and another person submitted one and that showed up 2 times. Not sure what's going on here.

Thanks,
J

1 week ago Camelback Web Architects writes:

Check your Contact Form's Page Properties. If the "Next Page" is pointing to a Custom For...

Div tag still disappearing

Started 1 week ago by drgpjohnson

Hello -

We have been trying to get an ad box to appear on our site. When we paste and save the code, however, the div tag is removed. What do we need to do to fix this issue?

Thanks

1 week ago Camelback Web Architects writes:

liveSite's Rich Text Editor will only remove code that is invalid, so for example you can add a div ...

Software subscription?

Started 1 week ago by sandra051

Have version 8.5.0 and just realized that can not do any change in Theme Designer (nor size, nor colors....) just got an error message : "Sorry. this feature require software subscription". Why?

1 week ago Camelback Web Architects writes:

You will need a software subscription to save changes within the Theme Designer:

http...

RE-ORDER ISSUES

Started 1 week ago by waterfront VIP

I have a customer who told me that they tried to use the re-order feature and when they put in their card info, checked the terms and conditions button and hit submit they got a message that said he didn't have permission to view the page. I checked all the pages and they are all in the Registered Guests folder and of course he was logged in correctly since he was able to access the file in the first place.

As an alternative he just canceled that and went through the normal procedure like he was ordering for the first time and everything worked fine. I take it there is nothing happening on my card processing side since it's all the same info (he's a re-occurring customer).

Thoughts?
J

1 week ago Camelback Web Architects writes:

You might want to try it to reorder on the sandbox site. It is working for me. Are you running v8....

Zip file not uploading

Started 1 week ago by shibaguyz

I have a number of jpeg images I am uploading to our site. I have created a zip file containing them all and go to the file upload... go through the steps to upload the file but after I click on Upload the system sits for a few minutes then the screen re-sets without uploading the file. This has always been the case anytime I attempt to upload a zip file. I can upload the images one at a time with no problem, but with 100+ images it's a real pain in the neck.

any ideas how to fix this?

1 week ago Camelback Web Architects writes:

http://www.camelback.net/pages/website-builder-kbase-livesite-software-item?r=IN8FCNXEZA

new website product order only no price

Started 1 week ago by penguin VIP

Hi;
I have a client whom likes to work with products on his site with no price just catalog and products where people can order and pay 30 days as an invoice could you possibly to me what would be the best approche for this type of product catalog list.
Regards
vic

1 week ago penguin VIP writes:

that is same thing as I was thinking to do however I am looking in to this and thank you for quick r...

CHANGING CONTACT US EMAIL DESTINATION.

Started 1 week ago by canyonpassages123 VIP

I am the web developer and manage my Clients site. All of the contact us forms in the site are being sent to my email address - webmaster@canyonpassages.com instead, I would like these emails to either be CC'ed or sent directly to staff@canyonpassages.com Any help?

1 week ago Camelback Web Architects writes:

You can change the email address for auto responders by editing the custom form's page properties. ...

File Transfer from 8.0 to 8.5.0

Started 1 week ago by Prosbury VIP

Is there a way to copy and past the files from 8.0 version to 8.5.0 version.

1 week ago Camelback Web Architects writes:

Most likely your permissions on your livesite/files folder on your web server are wrong. See our ins...

Site point to wrong url after restore

Started 1 week ago by crystallgardner

I can't figure out how to get my url to point to my livesite url/index files. For some reason it keeps pointing to the wrong file/an old url. As of now I am using a redirect to get it to the correct live site page. Where would I need to point my url?

Thanks,

Crystal

1 week ago Camelback Web Architects writes:

Make sure your domain's DNS is setup correctly. (See our Site Settings help). If that is setup corr...

cart

Started 2 weeks ago by topherrox VIP

please direct me to incorporating the cart. I use paypal too. Can I just use it as a gateway? the gateway aspect is where I get lost

1 week ago Camelback Web Architects writes:

If you installed liveSite, then all your shopping cart pages are already setup. All you need to do ...

Link to a page from a product

Started April 13, 2013 by jlatulippe VIP

Hello,
I am setting up a product group for a catalog. Is there any way to link to a different page through a product?

1 week ago Camelback Web Architects writes:

You can only link to a product group from a Catalog Page (and catalog Detail Page) and an Order Form...

Affiliate links

Started 3 weeks ago by jlatulippe VIP

Is there anyway to direct affiliate links to our product catalog or another page?

1 week ago Camelback Web Architects writes:

This is from the liveSite Help documentation for the Create / Edit Contact screen:

--...

Can not create or respond to emails on Android phone and Windows 8

Started 2 weeks ago by spotlight VIP

Our client is not able to write or respond to emails using the LiveSite webmail site. The problem occurs when they use an Android phone and/or Windows 8 machine (IE and Firefox). There does not seem to be a problem when using a Mac...

Please advise. Thanks,

1 week ago Camelback Web Architects writes:

We have verified that the liveMail system is functional. If they setup a POP account, they should t...

Topics in Subscriptions

Started February 21, 2013 by callahan2012 VIP

How do I edit the topics in the mailing list under Subscriptions?

2 weeks ago Camelback Web Architects writes:

You go to the Contact Groups screen and deselect the Contact Groups as "Subscriptions". S...

Deleted contact-us.php

Started 2 weeks ago by Jyponos VIP

Hi

I accidentally deleted a page "contact-us". Now when I'm in the "Staff" menu and I click on the "All Contact Forms" menu I have an error message.

How to recover this page?

Thank you for your help

2 weeks ago Jyponos VIP writes:

Thank you very much, it's ok now

Great support :-)

Possibility website offline

Started 2 weeks ago by Jyponos VIP

Hi
It's there the possibility of making the site offline when we make changes, or if the site is not yet in production (so that the public does not see yet) ?

Thank you in advance for your answers and sorry for my bad english

2 weeks ago Jyponos VIP writes:

Thank you very much :-)

Disabling my Mobile Site

Started 2 weeks ago by canyonpassages123 VIP

I want users regardless of device to end up at www.canyonpassages.com as it appears, no choice for mobile site- just auto redirect to the desktop style page. How can i disable the mobile site completely

2 weeks ago Camelback Web Architects writes:

Yeah, in that case you could set all the pages to the same mobile page style and on that page style ...

free and paid memberships

Started 2 weeks ago by airot87 VIP

id like to have both free and paid memberships. how can i achieve this? id like full access for paid members and partial access to free members. id also like to make the free membership last only 30 days.

2 weeks ago Camelback Web Architects writes:

The steps to do this would be lengthy, but luckily we have already built an example. Checkout the sa...

Possible "Import Contacts" Issue

Started 2 weeks ago by swak3146 VIP

As a test of my understanding, I exported a contact with an exisiting order. I then updated the contacts phone number and then imported it back to liveSite. The import went fine in terms of the phone number change, however, the associated order no longer shows up when I click on View Order from the Edit Contact page.

2 weeks ago Camelback Web Architects writes:

We have created a private conversation to continue this discussion with you. Thanks

System "Use Page"

Started 2 weeks ago by upchurchjm2 VIP

I don't understand why when I click on the Facebook Send Icon and put in an email address that I get back "We encountered the following error when sending your page" and no error or hint of one shows up. Can anyone help me understand what to do to fix this?

2 weeks ago Camelback Web Architects writes:

Okay, that send button is executing code from Facebook and so it's not a liveSite issue. Facebook m...