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Error Message

Posted by greg VIP on May 4, 2012

Hi,

Here is a note from one of our administrators:

I have had this problem with LiveSite several times in a row over a 2 week period. I am unable to upload a new document and hyperlink it. I get the error message below. I’ve tried everything I can think of to try to fix it, log out and log back in, refresh page, etc. Not sure what is going on.

We're Sorry.

Error: Sorry, we could not accept your request because it appears that your session expired. We recommend that you go back <javascript:history.go(-1)> and try again. If the problem persists you might need to refresh the page after you go back.

Seems this coincided with the recent Livesite update. Any additional suggestions?

Greg


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1 Comment Add Comment
Added by Camelback Web Architects
May 4, 2012

Yes, liveSite v8 is more forceful in requiring login again after a long idle time for tighter security. Here's what you can do:

1) Refresh their browser as the message indicates.

2) If that doesn't work, log out of liveSite and then close the browser application and relaunch it (not just closing the window/tab).

3) If that doesn't work, they can clear their browser's cache.

Once of these methods will work. It's also a good idea that they also begin logging out of liveSite before stepping away from their computer for a long period of time.
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