Help

      Forum      Videos      Knowledge Base      Hire Us      Hosting Providers     Sandbox >

 

Forum

 Need a response from us? Become a VIP.
Need help with your site right now? Hire us.

We're not getting e-mails from liveSite

Posted by banderton VIP on November 16, 2010

We host our liveSite with Camelback and a client has reported that they have stopped receiving e-mails from liveSite for Contact Us forms and Order Confirmations.

I have had them check their e-mail system and SPAM filters and everything is okay there. Other mail is coming in okay.

To check, I just added myself to the BCC using to totally separate e-mail sever and confirmed that I'm not getting them either.

I'll send the client name and their domain in a private conversation.


Back   
 
1 Comment Add Comment
Added by Camelback Web Architects
November 16, 2010

This issue should be resolved now, however it might take up to a day or two for e-mails to start working again.

The IP address for one of our cloud hosting servers was re-added to the PBL list (http://www.spamhaus.org/pbl/) for an unknown reason. Some mail providers use the PBL list to determine which e-mail to block. We had already requested that the IP address be removed in the past. We have now requested that it be removed again, and it has been removed now.

Please be aware that the PBL list is a list that your mail provider is not required to use and we do not have ultimate control over whether a server IP address is included in the list. However, we are happy to request that a server IP address be removed from the list when necessary.
Add Comment:
Please login or register to add a comment or get notified when a comment is added.