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Hosting PlanFrequently Asked Questions about liveSite Hosting Plans
What comes with your hosting plans?
Our hosting plan includes integrated software, database, statistics, security, web hosting, data backup, outbound e-mail marketing, and optional e-commerce.
Why is liveSite hosting better than 'free' software on a discount hosting provider?
Your site will run on our enterprise cloud server infrastructure, hosted in our tier-1 data center, trusted by Fortune 500 companies. We do not oversell our resources and we deliver what we promise. If you have ever wondered how discount hosting providers can offer such cheap hosting prices, learn the truth.
Do you offer educational or non-profit discounts?
Unfortunately, we cannot offer educational discounts and still keep our pricing competitive.
Do you offer a money back guarantee?
Absolutely! If you are not satisfied within the first 30 days for any reason, you can cancel your service and we will refund your hosting fees in full.
Is there a setup charge?
No. You simply sign up and we create your hosting account instantly - while you wait. You will be ready to get started with your new website in seconds!
Is there a long term contract?
No. All of our hosting plans are pay-as-you-go service. There are no long term contracts or commitments. If you cancel, you'll be billed for the current month, but you won't be billed again.
Can I use my own domain name?
Yes. When you are ready to launch your liveSite website, you simply point your domain name to the server address we will supply you (we will send you instructions).
Will my new liveSite web hosting account interfere with my existing website?
No. Your liveSite web hosting account will be accessed using one of our domains, so it will not interfere in any way with any existing website or domain.
How long does it take to make my website live after ordering a plan?
We ask that you give us one business day notice. Once you have ordered, you will be asked to complete a Hosting Setup Form to indicate the domain name (i.e. MyDomain.Com) that you wish to use for the website. Once we receive your information, our engineers will configure your web server to begin directing visitor requests to your website. You will receive an e-mail notice when this step has been completed. You are then free to modify your domain's DNS settings to point your domain to your web server and you will be live!
Does my hosting plan include a domain name?
No, but you are free to use any domain name that you register with any Domain Name Registrar. We can register a domain name and manage the DNS for you. This is available as an upgrade.
Where is my liveSite website hosted?
Your liveSite website is hosted at a Tier-1 Service Provider located in the USA with global infrastructure, gigabit connectivity to the Internet backbone, robust load-balancing, redundant storage and automated backup and monitoring systems. We have expert server administrators on-site at our data center facilities monitoring and managing your website 24/7/365. If a problem occurs, they are notified immediately and dispatched to your web server within minutes. We have maintained 99.9% uptime since we started hosting back in 1996.
If you host our website, do we keep control of our domain name?
Yes, we don't require you to transfer your domain to us. You simply point your website domain services to the liveSite server we assign to your account.
How do I access my liveSite web hosting account while my existing site is still online?
We will supply you with a temporary URL you will use to access your liveSite until you are ready to launch your new liveSite website.
What about support, is it free?
Yes, we offer free e-mail support, online documentation, downloadable manuals, and video tutorials. We also offer pay-per-hour services for everything from training to customizations. If you need us, we are here for you.
Where can I review the terms that govern my use of my web hosting?
All hosting plans are governed by our Terms & Conditions.
